Refund Policy

Due to extensive complex and time consuming project, the Refund is not available for following projects - Brand Name Suggestion, Brand Style Guide, Mascot Design, Corporate Symbol, Website Design, Corporate Film, any type of Packaging, Character Design, 3D artwork of any type.

Refund is only available for Logo, if Bakkal Designs has not given any logo options to the client due to some reasons. The full amount will be refunded by Bakkal Designs to client.

This refund policy will not take effect under any of the following circumstances:

  1. If we do not hear back from client for more than 15 days
    2. If the project is closed for reasons not related to our design.
    3. If work was commenced on client’s samples and 3 logos were designed for client.
    4. If the company we are making the logo for discontinues its operations, changes its name or its activity.
    5. Once client have requested revisions, client will no longer be eligible for a refund.
    6. Refunds are not possible, if client don’t like any idea/ logo design from the logo samples we design for client; as client have plenty of time and choice to browse our portfolio, past projects before deciding and awarding the project to Bakkal Designs.7. Client may request a refund by completing the Refund Request form, which will be provided to client upon request. Upon timely receipt of the completed form, Bakkal Designs. will refund the total payment made by client, less a service and processing fee of Rs. 2500 on packages. However, refunds are only available to the actual Client for whom the logo was created. No refund is available for design firms or for those who order our design services on behalf of another entity. Furthermore, client shall forfeit the right to the refund outlined above if client request additional revisions (1 or more design changes regardless of the complexity) or modifications to any of the initial concepts. Client shall also forfeit the right to a refund if client do not respond in a timely manner to a status notification from (Bakkal Designs, as described in section 1. All refunds are issued within thirty business days from the day that the refund was requested via our refund request form. Refunds are not issued until the refund request form has been signed by the person that placed the order and faxed to our accounts department.

    (8). Should client receive a refund, client agree that client’s acceptance of the refund shall constitute client’s sole and exclusive remedy with respect to related responses. Additionally, client acknowledge that client will have no right (express or implied) to use any response or other work product, content, or media, nor will client have any ownership interest in or to the same. Should Client receive such refund, they acknowledge that they will have no right (express or implied) to use any response/samples or other work product, content, or media, nor any ownership interest in or to the same.
    (9) In the event of termination from client side, a cancellation fee of 50% of the project shall be paid to Bakkal Designs. In addition, all accrued project hours will be billed at the hourly rate of Rs. 1000/hour.